Frequently Asked Question

General
Where is Bank Danamon Head Office located?

Bank Danamon Head Office is located in Menara Bank Danamon
Jl. Prof. Dr. Satrio Kav. E IV No. 6 Jakarta 12950, Indonesia

How do I get help?

You Can Contact Hello Danamon 1-500–090.

Should I report whenever I find suspicious transactions?

If you identify suspicious banking activities, you can report and claim to Hello Danamon by calling the numbers provided above.

Can unauthorized person access to my personal information?

Bank Danamon ensures that all the information you provide is kept strictly confidential and will not be divulged to anyone.

What does Danamon Online Banking provide?

Danamon Online Banking allows Customers to perform banking transactions electronically on a secure website to gain access to their accounts and conduct non cash transactions anytime, 24 hours a day, 7 days a week.

What are Customer’s terms and conditions?

Customer’s terms and conditions can be viewed at the Internet Banking General Terms and Conditions section of the Danamon Online Banking website.

Is it safe to use Danamon Online Banking?

Danamon Online Banking places great emphasis on the security and convenience of its customers' private and financial information.

  • Danamon Online Banking features a web page secured with Extended Validation (EV) SSL 3.0 with 128-bit encryption, the highest standard in the Internet security industry for Web site identity authentication. This technology support ensures that unauthorized person can not read your personal and financial information through an internet connection.
  • You will be given a unique User ID and Password which is personal to you and cannot be duplicated.
  • For added security, access will be blocked if the Password is entered incorrectly on three consecutive attempts at logging in.
  • An additional security tool called Token is required to make each financial transaction. No instructed transaction will proceed without a Customer(s) confirmation and agreement.
  • To avoid anonymous access, the system will automatically log out if the page is left idle for 10 minutes.
Why can’t I access Danamon Online Banking website?

Make sure you have typed the correct web address: https://www.danamonline.com

Why can’t I log in to Danamon Online Banking?
  • Make sure your browser is supported by Danamon Online Banking website. It is best viewed with
    - Google Chrome 25
    - Mozilla Firefox 19
    - Internet Explorer 9
    - Safari 5 : Windows and Safari 6: Mac OS X
  • Make sure Javascript option is enabled in your browser.
  • Make sure your User ID is not being locked because of incorrect Password entered for three consecutive times.
Is Danamon Online Banking accessible through Tablet PC or Smartphone?

Danamon Online Banking is accessible through Tablet PC or Smartphone with browser that supports Javascript.

Are there any more requirements to access Danamon Online Banking website?

You should have internet connection and it is recommended to install the latest version of Flash Plugin on your computer.

What should I do if I forget my User ID and Password?

If you forget your User ID to log in to the Danamon Online Banking website, you can contact Hello Danamon to get information on your User ID.

If you forget your Password to log in to the Danamon Online Banking website and have a Hardware Token, you can reset your Password through Danamon Online Banking website and a new temporary Password will be sent via SMS to the mobile phone number registered on Danamon Online Banking.

If you don’t own a Hardware Token, you can contact Hello Danamon to reset your Password and a new temporary Password will be sent via SMS to the mobile phone number registered on Danamon Online Banking.

The temporary Password has to be changed within 24 hours through Danamon Online Banking website.

What if my User ID and Password is locked?

If you own a Hardware Token, you can reset the Password through Danamon Online Banking website and a new temporary Password will be sent via SMS to the mobile phone number registered with Danamon Online Banking. The temporary Password has to be changed within 24 hours through Danamon Online Banking websiste.

What is the cause that email notification is not being received by Customer
  • Please ensure that the registered email address is valid.
  • Bank will stop sending email notification if there are bounced emails for more than 5x in a month.
To find out more, contact
Hello Danamon
contact