I. DEFINITION
  1. The Bank is PT Bank Danamon Indonesia, located in Jakarta and performs its activities through its branches across Indonesia.
  2. The Customer is an individual who holds a Bank account and/or uses Banking facility/service provided by the Bank.
  3. An account is the Customerís savings in the form of Giro, Savings, Deposit and/or other acounts which have been opened by the Customer at the Bank or which will be opened in the future.
  4. An Automated Teller Machine (ATM) is a computerized telecommunications device owned/managed by the Bank or other Bank which provides the Customer with access to certain financial transactions.
  5. Retail Internet Banking facility/service, also mentioned as Danamon Online Banking is an information and Banking transaction service which provides Customer with access to Banking transactions through the Internet (https://www.danamonline.com) 24 hours (twenty-four) hours a day, 7 (seven) days a week.
  6. User ID is the code used to identify the Danamon Online Banking user and its usage authority belongs solely to the Customer.
  7. Danamon Online Banking Password is a secret code/password which enables the Customer to use Danamon Online Banking and its usage authority belongs solely to the Customer.
  8. A Token is a device used as authentication for the Bank. It serves as a secret code that allows Customer to conduct financial and nonfinancial transactions, such as Password reset, mobile phone number modification, etc., through Danamon Online Banking in which the usage authority belongs solely to the Customer. Token can be in form of a Hardware Token (also mentioned as Danamon Token) and SMS Token. The Customer can only possess one Token at one time and its usage must follow the Bankís regulation.
  9. The Token Secret Code is composed of dynamic numbers defined by the Token using a specific algorithm. It is used as a secret code that must be entered to conduct certain Banking transactions that require the Token for Danamon Online Banking.
  10. A Danamon Token is a device that defines a Token Secret Code in the form of a Challenge Response or One-Time Password (OTP), depending on the instruction entered into the Danamon Token.
  11. An SMS Token is a One-Time Password (OTP) that serves as a Secret Code which is sent by the Bank via SMS to the mobile phone number submitted to Danamon Online Banking. This code serves as a response to Banking transactions made by Customer at Danamon Online Banking.
  12. A Challenge Response is a Token Secret Code (response) generated by system that requires a challenge (code) and must be entered into the Danamon Token according to the instruction from Danamon Online Banking. This code will then be entered at Danamon Online Banking in order to continue with Banking transactions that require the Secret Code.
  13. OTP (One Time Password) is a Token Secret Code that is defined by the Danamon Token or sent via SMS as an SMS Token which will then be entered at Danamon Online Banking in order to continue the Banking transactions that require the Token Secret Code.
  14. A PIN Token is an identification number that is required by the Customer in order to activate the Danamon Token for Danamon Online Banking.
  15. Information Service is a service provided by the Bank for its Customer, i.e. information on product features/Banking services and others such as: branch locations, Bank ATM locations, interest rates, and credit information.
  16. A Non-financial transaction is an Information Service provided by the Bank for the Customer, i.e. information on transactions that does not have any impact on account balance changes as in: balance request, account mutation, data changes, Credit Cards connections/disconnections as well as other transactions in accordance with the Bankís regulation.
  17. A Financial Transaction is a service provided by the Bank for its Customer, that has impacts on account balance changes such as: bill payments, account transfer transactions, credit top-ups (voucher reloads), as well as other transactions provided and validated by the Bank.
  18. Banking Transactions consist of Non-financial and Financial Transactions.
  19. The Danamon ATM/Debit Card is a card facility provided by the Bank which can be applied for by its Customer and serves as a payment method and/or a ATM/Debit Card and/or other functions that are determined by the Bank.
  20. A Credit Card is a card facility provided by the Bank which can be applied for by its Customer. It is a system of payment in which the issuer/Bank lends money to its holder and allows him/her to buy goods and services on credit or to conduct advance-cash transactions; the balance must be paid as a one-time payment or by installments at a time determined by the Bank.
  21. Danamon Access Center is a working unit which reserves the right to provide Customer with information (financial or nonfinancial transactions) and Banking (noncash) transaction service via telephone 24 (twenty-four) hours in a day, 7 (seven) days a week.
 
II. REGISTRATION AND ACTIVATION OF DANAMON ONLINE BANKING
  1. A Customer who holds a Danamon ATM/Debit Card can apply for Danamon Online Banking through the Internet, an ATM or other appropriate channel in accordance with the Bank requirements.
  2. A Customer who holds Danamon Credit Card (main-card holder) can apply for Danamon Online Banking through the Internet or some other appropriate channel in accordance with the Bank requirements.
  3. A Customer who registers for Danamon Online Banking through an ATM will receive a temporary identity (User ID) and a Password. The temporary User ID will be printed on the ATM receipt and the temporary Password will be sent to the mobile phone number submitted while registering at the ATM.
  4. A Customer who registers for Danamon Online Banking through the Internet will be asked to complete customer data, including his/her ATM or Credit Card number (as shown on the card) for validation in the Banking system. A temporary User ID will be sent to the e-mail address submitted during registration and a temporary Password will be sent through an SMS according to the Bankís data verification.
  5. A Customer must read, understand and agree with the terms and conditions contained herein before accessing Danamon Online Banking.
  6. A Customer is required to update the temporary User ID and temporary Password through Danamon Online Banking no later than 14 days after registration, otherwise the temporary User ID and Password will expire and the Customer must re-register through an ATM machine or the Internet as in a first-time registration.
  7. A Customer can cancel registration for Danamon Online Banking in the same way as termination of Danamon Online Banking defined in paragraph XIV.1 herein.
  8. A Customer must immediately notify the Bank if he/she cannot access Danamon Online Banking after receiving his/her User ID and Password and/or if the Password is discovered by third parties. At the Customerís request, the Bank will proceed with cancellation of the registered Danamon Online Banking and the Customer must re-register through an ATM or the internet, as in a first-time registration.
  9. The Bank reserves the right to ask the Customer to complete the data or Customer profile if it has not been fully completed by the Customer at the time of registration. In case of data modifications, the Customer should update the Bank in accordance with the provisions stipulated by Bank Indonesia (BI).
 
III. USER ID, PASSWORD, TOKEN
  1. The Bank reserves the right to give a temporary User ID and Password after the Customer has completed Danamon Online Banking registration in accordance with the applicable requirements of the Bank.
  2. The Bank reserves the right to provide a Token to a Customer as his/her request in accordance with the applicable requirements of the Bank.
  3. The Customer must secure his/her User ID, Password and Danamon Token by applying the following:
    • Immediately change your temporary User ID and Password at the first time you access the service and change your Password frequently.
    • Do not write down your User ID and Password in a computer and or other places easily accessible by unauthorized individuals.
    • Never give out your User ID and Password to anyone, including a Bank officer or your family members. Be cautious about using your User ID and Password, do not let anyone know or get access to your personal data.
    • Use your personal computer to access Danamon Online Banking; never use Internet Banking on publicly accessible computers in unsecured places.
    • Never use a password that can be easily used by others such as your date of birth or other personal information.
    • It is strongly recommended not to use the same Password for other products.
  4. If the User ID and Password is known by others, a Customer should immediately change the Password or request to terminate Danamon Online Banking and re-register through an ATM or the Internet as in a first-time registration.
  5. The Customer is responsible for all Banking transactions conducted through his/her User ID, Password and Token.
  6. The Customer can contact Danamon Access Center if he/she has forgotten the User ID and the agent will share the User ID after data verification with Customer.
  7. If the Customerís ATM/Debit Card is non-activated in accordance with the Bank requirements (due to loss/damage/blockage/time limit), Customer will be able to access Danamon Online Banking only after your Danamon ATM/Debit Card has been replaced and/or reactivated.
  8. A Customer who has received a Danamon Online Banking User ID can request a Danamon Token through Danamon Online Banking and can collect the Danamon Token one working day at the earliest or one month at the latest after the request. The Danamon Token can only be collected at the selected Branch. Customer should re-request if the Danamon Token has not been collected within one month.
  9. The Bank will activate Danamon Token at the latest one working day after you have collected the Danamon Token and completed the Activation and Deactivation Form.
  10. A Customer who already possesses a Danamon Online Banking User ID can make an SMS Token request through an ATM by entering the mobile phone number that will be used for the SMS Token. The SMS Token can immediately be used for Banking transactions through Danamon Online Banking and the entered mobile phone number modification while requesting the SMS Token will therefore change the Customerís mobile phone number data registered at the Danamon Online Banking system.
  11. The Customer must log out on his/her computers after having completed transactions in Danamon Online Banking.
  12. The Customer is strongly recommended to take precautions and to secure his/her personal computer by using the following steps:
    • Update Anti Virus Programs
    • Update Operating Systems
    • Use Firewall
    • Take preventive measures from accessing unwanted websites
  13. The Customer must immediately notify Danamon Access Center/Bank branch whenever he/she identifies misuse of transactions.
  14. The Customer is recommended not to give or make available his/her Access Information to any unauthorized individual and should immediately notify Danamon Access Center/Bank branch whenever suspicious activities are being identified.
  15. The Customerís User ID will be blocked if Customer enters his/her password incorrectly for three consecutive attempts at logging in. Customer has to reset his/her Password and if Customer has a Danamon Token, he/she can reset Password through Reset Password Menu on Danamon Online Banking. Otherwise, Customer can contact Danamon Access Center to reset his/her Password. After resetting Password, a temporary Password will be sent to the mobile phone number that is registered with Danamon Online Banking.
  16. When changing to a new Password for Danamon Online Banking, Customer is not allowed to input a similar Password as the one previously used.
  17. Danamon Online Banking that is not active for a period of 6 months will be categorized as an inactive account. Danamon Online Banking can be activated in accordance with the applicable requirements of the Bank.
 
IV. DANAMON ONLINE BANKING USER ID AND PASSWORD BLOCKING
  1. The Customer agrees that the Bank will block and/or close Customerís Danamon Online Banking if:
    • Customer enters his/her password incorrectly for three consecutive attempts at logging in
    • The Bank acknowledges or receives sufficient reasons and/or proof to suspect fraud through the Customerís Danamon Online Banking access.
    • The Customer has not submitted the correct/complete required data to the Bank.
    • The Customer does not fulfill any of the conditions or violates any of the rules in the Terms and Conditions herein.
    • Bank Danamon reserves the right to block Customerís account if requested by Police Department, the office of the attorney general, court of jurisdiction or other institutions, in accordance with the applicable laws of the Republic of Indonesia.
    • The Customer does not activate Danamon Online Banking in accordance with the applicable requirements of the Bank.
  2. In case of User ID or Password blockage, the Customer should re-register through an ATM or internet as in a first time registration with Danamon Online Banking.
 
V. DANAMON TOKEN USAGE
  1. The Customer will receive a PIN Token as well as a Danamon Token during Danamon Token collection at the branch chosen by the Customer in Danamon Online Banking.
  2. The Customer must change the PIN Token before the Danamon Token can be accessed for Danamon Online Banking.
  3. Danamon Token will be blocked if the Customer incorrectly enters the PIN Token for three consecutive attempts, the Customer should contact Danamon Access Center by using the Telephone PIN to reset the PIN Token.
  4. The Customer must keep and secure the Danamon Token and is responsible for the replacement of a lost or damaged Token.
  5. The Customer must contact Danamon Access Center if the Danamon Token is lost or damaged or if he/she decides to stop its usage. Customer is allowed to re-request for a new Danamon Token in the future through media provided by the Bank.
  6. The Customer must provide a notification letter according to Bank Danamon regulations, which states the loss of the Danamon Token. The Customer is solely responsible for all financial transaction instruction conducted before the receipt of the notification, including future-dated financial transaction instruction or periodic financial transactions registered before the receipt of the notification.
  7. The Bank gives a one-year guarantee for Danamon Tokens battery (from the day Danamon Token has been activated by the Bank), with the following requirements: the Customer must bring the old Token to a Danamon branch for replacement, the returned Token should be in good condition.
  8. If the Customer requires a new Danamon Token because the old Danamon Token is broken, is lost or has exceeded its guarantee period; the Bank will charge a fee for the replacement.
 
VI. USAGE OF DANAMON ONLINE BANKING
  1. GENERAL

    1. The Customer must use a User ID and Password to access Danamon Online Banking, and for safety, the Bank may ask the Customer to enter his/her Token Secret Code to conduct financial transactions that require added security.
    2. Customer can only conduct financial transactions or other services through Danamon Online Banking if the User ID and Password can be validated by the system used by the Bank.
    3. For each Banking transaction that requires the Token, the Token Secret Code entered must also be validated by the system used by the Bank before the Banking transaction can proceed.
    4. The Customer is responsible for any fees that arise for the usage of the web browser or/and other software and/or equipment associated with Danamon Online Banking.
    5. If there is a new or different version of web browser and/or software and/or hardware and/or other equipment available for Danamon Online Banking, this information will be communicated by the Bank to the Customer through a means of communication available at the Bank, therefore the Bank reserves the right not to support the previous versions.
    6. If the Customer fails to upgrade to a new/different version of the Danamon Online Banking, the Bank reserves the right to refuse the instructed Banking transactions. If the Customer cannot access Danamon Online Banking features in whole or in part, the Bank shall not be held responsible for any loss due to Customerís trespassing upon the Danamon Online Banking conditions.
    7. The Bank can, at anytime, add features and/or services to the Danamon Online Banking system and each added feature and/or service as well as its General Terms and Conditions will be notified by the Bank through Danamon Online Banking.
    8. The Bank can, at anytime, stop, restrict or modify the features and/or services through Danamon Online Banking and will notify through a means of communication provided by the Bank.
    9. Danamon Online Banking access should be available 24 hours a day, 7 days a week, however the Customer agrees that at certain times, Danamon Online Banking may not be accessed due to maintenance of a system or for other reasons beyond the Bank control.
    10. The Customer is strongly recommended to first check the network quality as well as the computer safety while accessing Danamon Online Banking, therefore the Bank will not be held responsible for failure of Danamon Online Banking due to the reasons mentioned above.
    11. The Customer can contact Danamon Access Center if any interruptions related with Banking transactions arise or for questions regarding Danamon Online Banking.
    12. Danamon Online Banking usage authority cannot be delegated, partly or fully, temporarily or permanently, to other parties without any written agreement from the Bank.

  2. FINANCIAL TRANSACTION SERVICE

    1. In order to conduct financial transactions, the Customer needs a Danamon Token or SMS Token.
    2. Account(s) that can be accessed refers to Account(s)/original Account(s) of the Bank registered under 1 (one) Customer Identification Code and as joint account(s) at the Bank with or type.
    3. The Customer must ensure an adequate balance in his/her account before conducting financial transaction instruction. The Bank reserves the right to refuse a Customerís instruction if the balance is insufficient or for other reasons beyond the Bank control.
    4. While using Danamon Online Banking, the Customer must ensure the correctness, accuracy and completeness of the given instruction (the Customer is also responsible for ensuring that all data needed for financial transactions have been fully and correctly filled in/submitted) according to the instruction determined by the Bank. The Bank shall not be liable for any loss incurred or damage suffered by the Customer or by reason or in consequence of any such information.
    5. The system will always request a Customerís confirmation on each financial transaction conducted.
    6. The Customer must enter the Token Secret Code as approval for financial transaction instruction, meanwhile the system will record the data/information approved by the Customer which will be saved at the Bank central data. The data/information represents the correct and validated data and is treated as valid evidence for financial transaction instruction, thus the Customer cannot cancel or make changes for whatever reasons.
    7. Future-dated or periodic-payment financial transactions can be cancelled through Danamon Online Banking at the latest 1 (one) day before the effective date of the said transaction.
    8. Each time the Customer conducts a financial transaction through Danamon Internet Banking, a reference number as proof of the transaction from the Bank will be received
    9. If transfer to other bank is being rejected by the beneficiary bank, funds will be credited to the source of funds, and any losses caused will fully be Customerís responsibility.

  3. NON-FINANCIAL BANKING TRANSACTIONS
    1. Danamon Token or SMS Token will not be required for Non-financial Transactions except for Password reset, mobile phone number modification, e-mail address and other Non-financial Transactions that will be transmitted to the Customer by a media of communication provided by the Bank.
    2. The conduct of Non-financial Transactions by the Bank is based on the applicable laws and regulations.
 
VII. FINANCIAL TRANSACTION LIMIT
  1. Customers may conduct financial transactions according to the services provided by the Bank, which may be modified according to the Bankís conditions.
  2. The amount of daily Financial Transaction limit is determined by the Bank.
  3. The Customer hereby confirms and agrees that the Bank reserves the right and authority to change the transaction limit and that each modification will be transmitted through a media of communication provided by the Bank.
  4. Financial Transaction Limit is defined as a limit which is not integrated with other e-channel limits but it is still within the overall limit of the e-channel service that the Bank provides.
  5. Transactions conducted after cut-off time, defined by the Bank, will be processed on the next business day.
 
VIII. TARIFF
  1. The available Tariff at Danamon Online Banking is subject to change at anytime.
 
IX. EXPENSE (S) AND FINE (S)
  1. The Bank reserves the right to charge the Customer a fee including but not limited to the expenses of Danamon Token, stamps or for other services required by the Customer as well as other fees related with Banking Transaction Execution. The amount is determined based on the applicable tariff.
 
X. AUTHORITY
  1. The Customer hereby authorises the Bank to debit and/or credit the Customerís account(s) in order to execute Banking transactions and other expenses related with the transaction(s).
  2. All authority given to the Customer in the Terms and Conditions herein is given with the right of substitution and as long as the Customerís obligations have not been fully completed, thus the authorities will not be removed or will never end for whatever reasons, including for unlimited causes mentioned in articles 1813, 1814 and 1816 of the Indonesian Civil Code and those authorities are an integral part of the Terms and Conditions herein.
 
XI. CONFIRMATION AND GUARANTEE
  1. The Customer hereby states that the Banking transactions instruction transmitted to the Bank through Danamon Online Banking that require the usage of User ID, Password and Token Secret code will be treated as valid evidence and do constitute an authorization from the Customer to the Bank to carry out transactions. Those instruction have the same legal power as the written instruction signed by the Customer legally binding as evidence, unless Customer can prove otherwise.
  2. The Customer hereby states that any evidence of the Customerís instruction to the Bank and any form of communication between the Bank and the Customer which has been transmitted electronically and stored in the Bank database and/or in other forms of information and data storage in the Bank, either in the form of a written document, record, tape/cartridge, computer printout or a copy, shall constitute as valid evidence which the Customer agrees to be bound by it.
  3. The Customer hereby acknowledges and is fully aware of the Banking transaction procedures and all risks that arise in relation with financial transaction executions through Danamon Online Banking. The Customer hereby guarantees and releases the Bank from any liabilities, suits, claims from any party (including the Customer itself), and for any responsibility on any losses and/or risks that arise from:
    3.1. Misuse of Danamon Online Banking due to negligences or incorrect input of data/instruction by the Customer which may cause:
      (i) transactions which the Customer confirms to be made by unauthorized person
      (ii) Data recognition by unauthorized persons
      (iii) Loss or recognition of User ID, Password and Danamon Token by others, including the Customerís family
    3.2. A delay/failure of access or a delay/failure of transaction information/data in Danamon Online Banking and/or of a transaction execution which was instructed through Danamon Online Banking caused by: force majeure, Danamon Online Banking repair or installation or due to a way of usage that deviates from the terms and conditions mentioned herein as well as other reasons beyond the Bank control.
    3.3. The incorrectness or corruptions of data/informations provided in Danamon Online Banking due to interference from other parties trying to destroy them or for any reason caused by other third party’s bad intentions.
    †††††††††
  4. The Customer hereby states that the Bank is responsible for ensuring smooth operations of the system, however the Bank is released from any claims/suits/liabilities that arise due to the failure of a system and/or means of communication caused by matters beyond the Bank control. Based on that, the Customer hereby agrees to give the Bank the power to rectify Customerís Account regarding Banking transactions conducted by the Customer, and if within the time of rectification, the Customers funds are not sufficient, thus, the Customer hereby agrees to fully pay cash into the Bank after receiving a first notification.
  5. The Customer hereby states that the Bank has provided an adequate explanation about the characteristics of Danamon Online Banking and the Customer hereby understands and comprehends all the consequences of Danamon Online Banking, including its benefits, risks, and inherent costs.
  6. The Customer hereby states and accepts to bind himself/herself to the General Terms and Conditions of Danamon Online Banking stated herein and to all applicable laws and regulations of the Republic of Indonesia, standard Banking practices and other conditions determined by the Bank Indonesia (BI) that are related to Electronic Banking Transaction Services that include Danamon Online Banking that are either already existing or that will be developed in the future. All these will be communicated to the Customer through any means provided by the Bank including but not limited to written communication or electronic media.
 
XII. FORCE MAJEURE
  1. The Bank and the Customer shall not be responsible for any negligence or breach of the Terms and Conditions when due to force majeure.
  2. The definition of force majeure in these Terms and Conditions is described as any matter beyond human control or capacity, including, but not limited to any violent or armed actions, wars, new governmental regulations or policies, natural disasters, riots, epidemies, fires and malfunction or failure of the Internet Banking Retail Service equipment due to unavailability or technical faults in the provision of electrical power or telecommunication.
 
XIII. MOBILE PHONE NUMBER AND ELECTRONIC MAIL (E-MAIL))
  1. The mobile phone number and/or e-maill address submitted during Danamon Online Banking registration will be used by the Bank to notify financial transactions status conducted by the Customer as well as other important information.
  2. All information related to the Danamon Online Banking will be communicated by the Bank to the mobile phone number and/or e-mail address as described in Paragraph XIII.1 which correctness has been confirmed by the Customer.
  3. The Bank is not responsible for the security of data/information sent to the Bank via e-mail that is not being received through Danamon Online Banking,transmitted as per the format/requirement determined or that will be determined by the Bank in the future.
  4. The Customer must immediately notify the Bank in case of mobile phone number and/or e-mail address modifications through an available media at the Bank and the Bank shall not be responsible for any consequences that may arise as a nonnotifications result of the mobile phone number and/or e-mail address modifications.
  5. Modifications of mobile phone number and e-mail address used in Danamon Online Banking can only be made through Danamon Online Banking.
 
XIV.TERMINATION OF SERVICE
  1. The Customer can terminate Danamon Online Banking by filling out a termination form provided by a Bank branch. The Bank will proceed with the termination of the service on the business day of the request.
  2. The Customer agrees that any financial transaction Instruction made through the service prior to the time of such cancellation of Danamon Online Banking will be canceled and shall not bind the Bank.
  3. All pending transactions which the maturity date falls on that day termination of service can not be cancelled.
 
XV. GOVERNING LAWS AND JURISDICTIONS
  1. Use of this Terms and Conditions shall be governed by all applicable laws and regulations of the Republic of Indonesia.
  2. These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Indonesia and the Customer irrevocably submits to the jurisdictions of the court located within the city of the branch where the account was opened, without limiting the Bank right to take any proceedings in any court or jurisdiction across Indonesia in accordance with the applicable laws of the Republic of Indonesia.
 
XVI. MISCELLANEOUS
  1. The General Terms and Conditions stated herein are an integral part of the Danamon Online Banking Registration and/or application and/or Banking facility/ service application for each product/service applicable to the Bank, including any changes, additions and updates including but not limited to the General Terms and Conditions of the Account, Banking facility/service of PT Bank Danamon Indonesia, Tbk.
  2. Any condition in the General Terms and Conditions mentioned herein found to be legally forbidden and cannot be implemented according the applicable laws and regulations of the Republic of Indonesia shall not affect the other valid conditions of the General Terms and Conditions mentioned herein and shall be executed as determined. Related to that, the Customer must make and sign a document which contains the conditions that fulfill the criteria of the Bank and replaces the previous ones.
  3. The Customer hereby agrees and acknowledges that the Bank reserves the right to change/modify/complete the General Terms and Conditions stated herein and the Customer will bind to any changes/modifications on the General Terms and Conditions that will be notified through a means of communication provided by the Bank. Modifications of the General Terms and Conditions will be applicable from the day it was announced in the branch or through other means of communications. The Customer hereby agrees to be bound to the modifications since that date.
  4. Validity, interpretation and implementation of Danamon Online Banking are regulated and subject to the applicable laws and regulations of the Republic of Indonesia.
  5. The titles and terms used in the General Terms and Conditions herein merely aim to facilitate the understanding of the content in these Danamon Online Banking.
  6. The Customer hereby agrees to sign additional documents related with Danamon Online Banking as duly needed/required by the Bank.